Al Momin Fragrance

Return & Exchange Policy

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Return & Exchange Policy

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Due to hygiene standards, we can only accept returns and exchanges on unopened and unused products.

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However, we’re happy to assist you with Return and Exchange under the following conditions:

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  1. Returns:

    • Returns must be initiated within 7 days of delivery.

    • Products must be sealed, unused, and in original condition.

    • Return shipping costs are the responsibility of the customer unless the return is due to our error.

    Exchanges:

    • We accept exchanges if you received the wrong item or a damaged product.

    • Exchanges must be requested within 7 days of receiving the product.

    • Please provide photos of the issue and your order number when contacting us.

    How to Initiate a Return/Exchange:

    1. Email us at contact@almomingroup.com or Whatsapp us on 0311-3254058 with your order number and request.

    2. Wait for our confirmation and return instructions.

    3. Send the item back securely in its original packaging.

     

    THANK YOU 

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